Listen to your customers. Put things right. Turn real experiences into trust that brings people back.
Built for service businesses Growth starts at $99/month
YOUR CUSTOMER EXPERIENCE, CONNECTED
YOUR WEEKLY FOCUS
FOR BUSINESSES WHERE THE NEXT VISIT MATTERS
Feedback is useful when your team can act on it. Repute gives every customer experience a place to go.
A complaint is a chance to show customers who you are. Give your team the context to respond personally and the clarity to follow through.
Spot recurring themes, see feedback trends and turn weekly insights into a practical conversation with your team.
Offer public review invitations consistently. Publish testimonials with permission, so your reputation reflects real customer experiences.
“The team took the time to listen. That’s why I’ll be back.”
For established teams where repeat visits, referrals and personal service drive the business.
From booking to the finishing touch.Understand the experience beyond the chair. Catch booking friction, service concerns and the moments customers love.
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From drop-off to the drive home.Follow up after service visits. Surface communication gaps, explain next steps and give customers confidence to return.
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From the first class to the next milestone.Listen to members on classes, facilities and front-desk service. Help your team address concerns before the next visit.
Get startedCreate your workspace, add your location and brand your feedback page.
Place QR codes and feedback links at the moments that matter.
Review feedback, follow up on issues and use insights to improve the next visit.
Start with feedback collection, recovery and reporting. Here’s what you can use today and what we’re building next.
Join the paid pilotBranded pages, QR links, unlimited touchpoints, a recovery inbox, case assignments, deadlines, customer resolution checks, monitoring, reports, exports and staff access.
Customer imports and scheduled email requests, assignment and escalation automation, custom questions and permission-based testimonial tools.
Optional WhatsApp and SMS with separate usage pricing. Reliable booking integrations and broader reputation monitoring come later.
Monthly plans for individual locations and growing service businesses.
Monthly plans · USDFor one location collecting feedback.
For teams following up with customers.
For managers overseeing multiple locations.
Every plan: branded pages, unlimited touchpoints and feedback responses (subject to fair use), public review invitations, recovery, manual follow-up, weekly insights and exports.
* Planned V1 rollout: customer email allowances and starred tools describe the intended plan packaging; they aren’t all live yet. Invitations, reminders and customer follow-ups count toward email allowances; staff and account notifications do not. Top-ups will be explicitly purchased once provider costs are confirmed.
Growth includes a supported booking integration once available; Scale extends it across locations. We only advertise specific integrations after they work reliably. Launch prices are experiments being validated through paid pilots.
More about feedback, plans and the V1 rollout.
See what’s included in V1Established service businesses with repeat customers and someone responsible for following up. Our initial focus is salons, automotive service centres and fitness studios, typically with 1–5 locations, 5–50 staff and 100+ customer interactions each month. These ranges are pilot hypotheses, not hard requirements.
No. Customers open a branded feedback page from a QR code or link in their browser. Each touchpoint identifies where the experience happened.
No. Public review invitations are optional and offered consistently, regardless of private feedback scores. Private service recovery and honest public reviews work alongside each other.
The planned allowances count customer invitations, reminders and follow-up emails. Account and staff notifications are excluded. Feedback responses have no monthly cap, subject to fair use. Purchased email top-ups will be offered once provider costs are confirmed; they are not available yet.
The current app supports branded QR feedback pages, touchpoints, a recovery inbox, manual follow-up links, reporting, exports, staff access, location monitoring, case assignments, deadlines and customer resolution-confirmation checks. Customer imports, scheduled email requests, assignment and escalation automation, custom questions and testimonial tools are planned V1 additions. Booking integrations will only be listed once they work reliably.
WhatsApp and SMS are planned for V1.5 as optional channels with separate usage pricing. Broader digital reputation monitoring comes later. Repute V1 focuses on customer experiences, service recovery and credible public proof.
We’re recruiting five paid pilots in one service industry, starting with Growth at $99 per month. The pilot helps us validate repeated use, follow-through and renewal before expanding. Launch prices are starting experiments, not established willingness to pay.
Give customer feedback a place to go.
Give your team a clear next step.